Buildots bring groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects. This position is about making sure the project and the users within it make the most out of the system and building upon that success to generate business with the contractor’s future projects. What you'll do: Stay in constant and continuous contact with the project teams. Train people on-site on how to use the system and make the most out of it. Onboard users as they begin using the system, helping them understand how to use the system to benefit them during day-to-day workflows. Help the project team use the system for specific use cases as they arise on-site, making sure they succeed in using the system to improve their process and outcome. Responsible for the smooth operations of assigned projects and the main point of contact for all the project team. Gain insights from the use of the system on projects and feed that back to the product team to influence the product’s roadmap and features. Track metrics and figures concerning the success of the system’s implementation on site, user usage, and value generated for the customers. Plan and initiate actions to improve these. Initiate and build reports, based on the system’s data, to demonstrate said success to the customers and expose them to more capabilities of our system. Understand the complexities of specific projects and work with our internal project managers to best configure the system to support these projects.